How GetYourGuide onboarded 70% of their workforce to GenAI

GetYourGuide is a leading global online marketplace to discover and book experiences worth traveling for. Travelers can use GetYourGuide to find things to do in more than 11,000 cities. It has around 1000 employees and is headquartered in Berlin, Germany. Heading into 2023, GetYourGuide neared a $2 billion valuation after a significant funding round, with plans to channel some of this investment into advancing AI technology.

Rather than implementing one top-down GenAI strategy, GetYourGuide encouraged each department to explore and test GenAI tools. The goal was to understand which tool is the best to increase internal productivity for all their key processes.

In early 2023, GetYourGuide started using ChatGPT-3.5 after seeing how powerful it was. However, they were worried about how safe this solution was and how to roll it out to their teams. After long discussions with OpenAI, GetYourGuide started to use ChatGPT, but figured out that there is no guarantee that OpenAI will not use data for their training or evaluation.

GetYourGuide experimented with using GPT-3.5 via APIs and found that using it through third-party services offered a similar quality level as using it directly from OpenAI. This is where they started to look for providers who offer the same services in a data-compliant manner and provide an all-in-one solution that is easy to manage.

Langdock emerged as a solution that comprehensively addresses GetYourGuide's concerns. Firstly, its commitment to data privacy aligned perfectly with GetYourGuide's needs, providing peace of mind and compliance.

Secondly, the transition to Langdock helped to avoid higher expenses associated with options like ChatGPT Enterprise or Microsoft Copilot while also providing the benefit of preventing vendor lock-in at the model layer.

Thirdly, Langdock's approach to customer support, with direct communication through Slack, made the support process more efficient than traditional IT ticketing systems.

Last but not least, Langdock's feature development speed and integration capabilities aligned with GetYourGuide's long-term vision and strategy.

The implementation of Langdock at GetYourGuide was structured into three phases to ensure a smooth transition and an effective rollout. The initial phase, which focused on replacing ChatGPT with Langdock, was followed by the integration of Google Drive. In the last phase, the focus lay on further integrations and deeper education for prompt crafting and advanced platform usage.

After only one month, GetYourGuide completed the first phase with 200+ employees onboarded and more than 20,000 interactions with various language models via Langdock’s platform. As of time of writing, GetYourGuide has 400+ active monthly Langdock users.

GetYourGuide has automated repetitive or time-consuming tasks via Assistants, such as writing marketing materials in the style of GetYourGuide, or Assistants that help to find and report bugs more effectively in their internal system. Furthermore, integrations help employees access their knowledge quickly and efficiently, while the easy-to-use switch between models enables them to test various models and stay up-to-date with recent AI developments.