How 25,000 Merck employees started using GenAI in <6 months

Merck, a leading science and technology company, has consistently demonstrated its commitment to innovation and technological advancement. With a robust Data & AI strategy, Merck has embraced artificial intelligence to enhance its processes across the whole value chain.

Merck was one of the first organizations to develop an internal LLM-powered chat bot, myGPT, which initially signed up 10,000 employees. This early adoption reflected Merck's strong data culture and commitment to AI, quickly achieving product/market fit.

Recognizing the need to provide a more state-of-the-art platform to their teams, Merck partnered with Langdock to enhance myGPT. Langdock provided the platform to abstract away technical complexities, allowing Merck to focus on maximizing AI adoption across its workforce. In addition, Merck is continuously adding more custom API integrations. This collaboration also underscored the importance of GenAI and data literacy, a critical skill that Merck is fostering in its upskilling initiatives.

In just six months following the launch of the new myGPT Suite, Merck saw its user base exceed 25,000, with 14,000+ monthly active users. Additionally, more than 3,000 internal assistants were created by Merck's employees.

Langdock's platform offered Merck the ability to leverage large language models securely, ensuring compliance with data protection regulations. This assurance of data security and privacy was crucial for Merck, given the sensitive nature of its operations.

Over the past few months, the collaboration between Merck and Langdock has paved the way for innovative AI applications, enabling more efficient workflows and enhancing productivity across various departments.

Merck's journey with AI and its partnership with Langdock serve as a testament to the transformative power of technology in driving business success and innovation. As AI continues to evolve, Merck remains committed to exploring new opportunities and maintaining its position as a leader in scientific and technological advancements.