How Personio is achieving business results at scale by using AI assistants

Personio is a leading HR software company based in Europe, providing a comprehensive all-in-one HR platform for small and medium-sized organizations. The company is known for its user-friendly platform that simplifies tasks such as payroll, recruitment, and employee management. For more information, you can visit Personio's website.

With a dedication to innovation, Personio quickly embraced Generative AI through a partnership with Langdock. By leveraging Langdock's innovative technology, Personio has transformed various aspects of its business processes, leading to significant time savings and improved customer interactions.

One of the most popular AI assistants at Personio is a Sales Assistant. This tool efficiently summarizes potential prospective customers by identifying their industry, summarizing HR-related information, and determining the company's characteristics, such as being traditional or innovative. It also provides insights into the number of open positions, allowing sales teams to tailor their approach and engage more effectively with prospects.

The second most utilized assistant takes in any text and enhances readability by optimizing it for plain English. It offers users options for improvement and explains its suggestions, enabling them to educate themselves while improving communication clarity.

This assistant streamlines the process of responding to inquiries related to Personio's product. By focusing on domain expertise, security, and compliance with European laws, it crafts concise, 50-word responses. It references documentation from support.personio.de and other public resources, ensuring accuracy and compliance without making assumptions.

Several Personio users have reported measurable time savings from using Langdock. For instance, an assistant dedicated to managing Personio's customer reference pool has proven to be a game-changer. In the words of a happy user:

Personio's Learning Experience Designers have also benefited from Langdock. By delegating design work to AI, they save around two days per e-learning course they create, allowing them to concentrate on more complex initiatives.

Most interestingly, the Personio team has built assistants that allow users to self-onboard on the platform, but also assistants that suggest the right prompt engineering based on user requirements, allowing for a great onboarding experience and creating a culture of data literacy and AI readiness in the Personio organization.

By integrating Langdock's Generative AI solutions, Personio has achieved remarkable improvements in efficiency and productivity. AI assistants not only save time but also enhance communication and customer interactions, solidifying Personio's position as a leader in the HR software industry and providing real, tangible business results.